Refund, Return and Cancellation Policy

Before placing an order

Ask Visha Herbals to confirm product availability, quantity, total price, delivery and payment details before paying. Exact cancellation and return rules are still being updated, so customers should request the current policy during the WhatsApp order conversation.

Cancellation enquiries

If you need to cancel, contact Visha Herbals as soon as possible. A guaranteed cancellation deadline has not been confirmed. This information will be updated. Cancellation may depend on whether order preparation or dispatch has already started.

Damaged or incorrect items

If an item arrives damaged or is different from the confirmed order, keep the product and packaging available and contact Visha Herbals with the order details and clear photographs. The exact reporting window and resolution process have not been confirmed. Please contact us through WhatsApp for the current process.

Returns of personal-care products

Opened personal-care products may not be suitable for return for hygiene and safety reasons, subject to applicable consumer law. Eligibility for an unopened or incorrect item must be confirmed directly because a final return period and return address have not been published.

Refund information

A standard refund-processing time, payment route and return-shipping responsibility have not been confirmed. This information will be updated. Do not send a return parcel until Visha Herbals has confirmed whether it can be accepted and provided the current instructions.